AI Customer Support
Most of your support requests handled automatically.
- Dynamic FAQ
- Simple claims
- Human escalation
- Weekly reports
Pricing
Dedicated guidance
Quoted after the diagnostic call. No fixed price: the scope decides.
Reply within 24 business hours · No commitment
The problem
What it costs you.
Most of your support is answering the same questions: where is my order, how do I return an item, what are your lead times. That repetitive volume wears your team down and delays the files that genuinely need a human.
Our approach
We deploy an agent that autonomously handles recurring requests from your real documentation: order tracking, return policy, lead times, warranties, procedures.
Sensitive or complex cases are escalated to your team with the full conversation history. Each week a report shows what was resolved unaided and which new questions deserve documenting.
What you gain
What you gain.
- 01
Volume absorbed
Repetitive requests handled automatically, at any hour, with no queue.
- 02
Team refocused
Your human agents concentrate on complex files and high-value customers.
- 03
Immediate answers
No more waiting: the customer gets their answer the moment they ask.
- 04
Support that improves
The weekly report surfaces uncovered questions, which we then document.
9deliverables included
Everything below is part of the engagement. The scope is written into the quote before we start — which is what keeps surprises off the table, on both sides.
What you receive
What you receive.
- Support agent trained on your documentation
- Dynamic FAQ built from your real requests
- Autonomous handling of recurring requests
- Order tracking and return procedures
- Escalation rules with full history handover
- Integration on your site and messaging channels
- Dashboard of conversations and resolution rate
- Weekly report and uncovered questions
- Continuous enrichment of the knowledge base
How it works
How it works.
- 1
Diagnostic call (free)
We review your support requests from recent months and measure the genuinely automatable share.
- 2
Written proposal
Handling scope, channels, escalation rules, timeline and price.
- 3
Knowledge base
Structuring your documentation and writing the reference answers.
- 4
Setup and testing
Channel connection and testing on real past requests before going live.
- 5
Follow-up and enrichment
Weekly reports, addition of uncovered questions, improving the resolution rate.
Frequently asked questions
Frequently asked questions
Other services in this area
AI Agents
Next step
A 30-minute call. Free, no commitment.
In 30 minutes we work out together what will move your revenue the most. You leave with a plan, whether you work with us or not.
Reply within 24 business hours · No commitment