What share of requests can it handle alone?

It depends on the nature of your support. We measure the automatable share during the diagnostic and give you an honest estimate, not a marketing figure.

Will my customers be stuck with a bot?

No. Escalation to a human is available at any point and the full history goes to your team.

Can it look up my orders?

Yes, if an integration with your system is in scope. It is quoted in the proposal.

What happens with a brand-new question?

The agent escalates and the question appears in the weekly report: we then add it to the knowledge base.

A foggy night in Moncton, headlights cutting through the mist.

AI Agents

Popular

AI Customer Support

Most of your support requests handled automatically.

Dynamic FAQ
Simple claims
Human escalation
Weekly reports

Pricing

Dedicated guidance

Quoted after the diagnostic call. No fixed price: the scope decides.

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Moncton, N.B. — photo by James Mann, CC BY 2.0

The problem

What it costs you.

Most of your support is answering the same questions: where is my order, how do I return an item, what are your lead times. That repetitive volume wears your team down and delays the files that genuinely need a human.

Our approach

We deploy an agent that autonomously handles recurring requests from your real documentation: order tracking, return policy, lead times, warranties, procedures.

Sensitive or complex cases are escalated to your team with the full conversation history. Each week a report shows what was resolved unaided and which new questions deserve documenting.

What you gain

What you gain.

Volume absorbed
Repetitive requests handled automatically, at any hour, with no queue.
Team refocused
Your human agents concentrate on complex files and high-value customers.
Immediate answers
No more waiting: the customer gets their answer the moment they ask.
Support that improves
The weekly report surfaces uncovered questions, which we then document.

9deliverables included

Everything below is part of the engagement. The scope is written into the quote before we start — which is what keeps surprises off the table, on both sides.

What you receive

What you receive.

Support agent trained on your documentation
Dynamic FAQ built from your real requests
Autonomous handling of recurring requests
Order tracking and return procedures
Escalation rules with full history handover
Integration on your site and messaging channels
Dashboard of conversations and resolution rate
Weekly report and uncovered questions
Continuous enrichment of the knowledge base

How it works

How it works.

1
Diagnostic call (free)
We review your support requests from recent months and measure the genuinely automatable share.
2
Written proposal
Handling scope, channels, escalation rules, timeline and price.
3
Knowledge base
Structuring your documentation and writing the reference answers.
4
Setup and testing
Channel connection and testing on real past requests before going live.
5
Follow-up and enrichment
Weekly reports, addition of uncovered questions, improving the resolution rate.