04 — AI Agents
The problem it solves
Most of your support is answering the same questions: where is my order, how do I return an item, what are your lead times. That repetitive volume wears your team down and delays the files that genuinely need a human.
Our approach
AI Customer Support
We deploy an agent that autonomously handles recurring requests from your real documentation: order tracking, return policy, lead times, warranties, procedures.
Sensitive or complex cases are escalated to your team with the full conversation history. Each week a report shows what was resolved unaided and which new questions deserve documenting.
Volume absorbed
Repetitive requests handled automatically, at any hour, with no queue.
Team refocused
Your human agents concentrate on complex files and high-value customers.
Immediate answers
No more waiting: the customer gets their answer the moment they ask.
Support that improves
The weekly report surfaces uncovered questions, which we then document.
What's included
- Support agent trained on your documentation
- Dynamic FAQ built from your real requests
- Autonomous handling of recurring requests
- Order tracking and return procedures
- Escalation rules with full history handover
- Integration on your site and messaging channels
- Dashboard of conversations and resolution rate
- Weekly report and uncovered questions
- Continuous enrichment of the knowledge base
Our process, step by step
Diagnostic call (free)
We review your support requests from recent months and measure the genuinely automatable share.
Written proposal
Handling scope, channels, escalation rules, timeline and price.
Knowledge base
Structuring your documentation and writing the reference answers.
Setup & testing
Channel connection and testing on real past requests before going live.
Follow-up & enrichment
Weekly reports, addition of uncovered questions, improving the resolution rate.
FAQ
Frequently asked questions
What share of requests can it handle alone?
It depends on the nature of your support. We measure the automatable share during the diagnostic and give you an honest estimate, not a marketing figure.
Will my customers be stuck with a bot?
No. Escalation to a human is available at any point and the full history goes to your team.
Can it look up my orders?
Yes, if an integration with your system is in scope. It is quoted in the proposal.
What happens with a brand-new question?
The agent escalates and the question appears in the weekly report: we then add it to the knowledge base.
Ready to move?
Let's discuss your project.
A 30-minute call is enough to know whether this service is the right lever for your situation — and we will tell you plainly if it is not.