04 — AI Agents
The problem it solves
Every missed call and every evening message left unanswered is a customer contacting your competitor. An SME cannot answer around the clock — and your prospects do not check your opening hours before writing.
Our approach
Virtual Receptionist
We install a conversational agent trained on YOUR information: your services, indicative pricing, hours, service areas and frequent questions. It answers in your tone, not like a generic bot.
The agent qualifies each enquiry, books appointments in your calendar and sends you a usable summary. Anything it cannot handle, it escalates to you — it never invents an answer.
No lost enquiries
Evenings, weekends and peak hours covered: every message gets an immediate reply.
Appointments booked for you
The agent checks your availability and fills your calendar without your involvement.
Pre-qualified leads
You receive enquiries already scoped: need, indicative budget, timeline, contact details.
Honest escalation
Faced with an out-of-scope question, the agent hands off to a human instead of improvising.
What's included
- Conversational agent trained on your information
- Knowledge base: services, hours, service areas, FAQ
- Integration on your website and WhatsApp
- Appointment booking connected to your calendar
- Qualification and scoring of inbound enquiries
- Escalation rules to a human
- Conversation summaries sent by email
- Dashboard of conversations and enquiries
- Tuning after the first period in service
Our process, step by step
Diagnostic call (free)
We review your real inbound enquiries and determine what the agent must be able to handle.
Written proposal
Channels covered, knowledge scope, integrations, timeline and price.
Knowledge base build
Writing and structuring your information, defining tone and escalation rules.
Setup & testing
Connection to your site and WhatsApp, testing against real cases before going public.
Go-live & tuning
Launch, review of the first conversations, and tuning where the agent is weak.
FAQ
Frequently asked questions
Do customers know they are talking to an AI?
Yes. The agent introduces itself as an assistant: transparency avoids frustration and protects your credibility.
What happens when the agent cannot answer?
It says so and hands the conversation over per the escalation rules agreed with you. It never improvises an answer.
Which channels does it work on?
Your website and WhatsApp as standard. Other channels can be scoped and quoted.
How long does setup take?
Around five business days for a standard scope, once your information is gathered.
Ready to move?
Let's discuss your project.
A 30-minute call is enough to know whether this service is the right lever for your situation — and we will tell you plainly if it is not.